Karen Leland is an American consultant best known for being a founding member of the Sterling Consulting Group. Leland’s consultancy made history being the first US based consulting firm to win a major contract for communication training with the British government. Leland’s firm has worked with some of the world’s largest corporations such as AT&T, Marriott Hotels, and Oracle. Leland often gives speeches on the need for business leaders to keep an open mind and adapt to new trends. Leland has also published several books, including Online Customer Service For Dummies.”
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