Robert Spector is a best-selling author, international speaker, and customer service expert. Based in Seattle, he has helped companies create their customer service experiences for over 30 years. Robert is recognized worldwide as the ultimate authority on customer service and the Nordstrom Way. He is the author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. Robert and his team offer inspirational keynote presentations customized workshops and comprehensive consulting services. In his current books The Mom & Pop Store which features interviews with successful independent retailers from all over the world. Robert believes that the elements of world-class customer service are the same whether they come from Spector Meat Market Nordstrom or Amazon.com the subject of his international bestseller Amazon.com: Get Big Fast. Robert is a graduate of Franklin & Marshall College, Robert taught retail leadership at the University of Washington School of Business, drawing from the work he’s done on Seattle-based giants including Nordstrom, Amazon.com, Starbucks and Costco.
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